About

OUR PRIVACY POLICY

Neon Street Limited respects your privacy. We have implemented this privacy policy (“Privacy Policy”) to demonstrate our commitment to the protection of your personal information.
We have explained below how we use and protect the personal information we may gather from and about our customers by means of our website, e-mail and over the telephone. By using our website, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy.

Through our Privacy Policy we comply with all aspects of the 2018 General Data Protection Regulation (GDPR).

Information Collected About You:

You may provide us with certain information in connection with a booking or in your interactions with our website. When you are asked to provide personal information, you may decline. If you choose not to provide the information, you may not be able to use our services. The personal information we may collect includes:
• Your full name, contact information, date of birth, nationality, driver’s license details, DVLA check code, occupation and an additional proof of address

• Vehicle rental information, including the location of where the vehicle is collected from/returned to, date of rentals, rental charges and type of rental;
  • Your credit card details and ID (e.g. passport information, bank statement, utility bill, etc);
  • Details of your driving history including motoring offence convictions, licence suspension/endorsements, accidents and refusal of premiums/increased premium.
  • Sensitive data about any health conditions which may affect your driving or license restrictions.
  • CCTV footage of you whilst on our premises also in or outside our vehicles;
  With your consent, we may access location-based information or collect location markers from vehicle tracking devices whilst on hire to you. We do not use this information to specifically locate you for any reason other than to provide you the service.

Information Collected and Stored Automatically:

By visiting our website, certain information may be automatically provided to us by your computer. For each visitor to our websites, our webservers may automatically recognise the visitor’s domain name or IP address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, webservers can identify your computer by its IP address. In addition, we may collect your browser type and operating system as well as your internet service provider (ISP), referring and exit pages, date and time stamp and/or clickstream data. We may collect similar information when you visit our website with your mobile device, including mobile device brand, model, mobile operating system and carrier. Except as otherwise explained in this Privacy Policy, we may combine the non-personal information we collect from you (as described above and as described below, under “Use of Cookies and Similar Technologies”) with your personal information in order to tailor our websites and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.

Vehicle Operation and Location Data

Our vehicles are equipped with tracking devices, which are active during a hire. The system provides us with access to the vehicle location, vehicle mileage, driving history, speed and proximity to ports.

How We Use This Information

We use the information we collect for the following purposes:
• To assist with you request for vehicle hire and usage.
• To provide customer service related to your interactions with us or to respond to your enquiry.
• To verify your identity for fraud prevention purposes.
• To contact you regarding your enquiry and/or reservation.
• To contact you about a citation or claim.
• To protect our company and property.

We retain information we collect for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled.

How Your Information May Be Shared

Telematics Data from rental vehicles may be disclosed to, accessed by or used by us, emergency service providers, others who may assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.
We also may disclose your information to other third parties:
• when required by law or in response to legal process;
• without legal process in response to a request from law enforcement relating to a criminal investigation;
• to protect our rights, privacy, safety or property, or that of the public;
• to enforce the terms of any rental agreement or our websites’ terms and conditions;
• if the rights of another individual might be violated and;
• otherwise with your consent.
We may disclose your personal information to third-party service providers (such as a payment processor). These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to authorities in accordance with applicable laws.

Data Security and Integrity

The security of the information you provide is very important to us and we try to provide secure transmission of your information. For certain transactions on some of our websites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. While we strive to protect your personal information, we cannot guarantee the security of any data transmission over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect it from loss, misuse, unauthorised access, disclosure, alteration and destruction to ensure the data’s integrity.

We also comply with PCI DSS Compliance in accordance with our use of card machines.

Changes to our Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, they will be posted on this publically accessible page, which is available for review.

Contacting Us

The accuracy and completeness of the information we collect is very important to us and we make every effort to ensure that the information we have is accurate and up-to-date. In addition to the options provided to you in this Privacy Policy, if you wish to review, amend, correct, update or delete personally identifiable information we have collected about you, please contact the data controller on [email protected] We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.